F.A.Q.

Driving License Requirements and Documents:

• Full driving licence, not provisional are accepted
• Driving licence must be in english
• Driver must be between 25 to 75 years of age with minimum 3 years of holding a driving licence if under the age of 25
• To be able to rent you will need to provide ID and Driving licence

Long Term rentals:

• We do provide monthly or long term rentals. For any inquiries or information please contact us
• We do not offer leasing services yet

Hybrid and Electric Cars:

• We do have hybrid cars but not electric cars

Mileage and Fuel:

• Unlimited mileage allowance
• Car will be rent out with full tank and needs to return with a full tank, missing fuel will be estimated charged extra
• Fuel type depending on car type. Information will be given on the pick-up day

Extra Equipment:

• Included for free if needed we can provide baby car seat and baby booster upon request which needs to be returned at the end of the rental agreement. If the equipment is not returned back upon the end of the rental agreement a charge of 240 and 40 euro will be given
• All cars include a small bag with a mobile phone holder and universal USB charger, universal charging cable. This needs to be returned back at the end of the rental agreement. If the mentioned items or item is missing or brake a charge of 10 euros per item will be given
• You can request bike-rack but this is charged extra, if the bike-rack is damaged or lost a charge will be given for the amount of 130 euros
• We can provide a WI-FI Device but you will need to purchase your own SIM card with 4G allowance
• Almost all cars in our fleet have Bluetooth connectivity
• There is a navigator that can be provided upon request which needs to return at the end of the rental agreement
• You will be charged extra if any of the free equipment that has been provided is missing upon return

Payments:

• We only accept Euro as payment currency
• You can pay in cash, card, online and with a bank transfer for payments and deposits
• Cards we accept are: Visa, Mastercard, Debit card, Credit card, AMEX, Apple Pay, Google pay etc
• You can pay for your rental before-hand or at the pick-up
• If your are paying the rental with a bank transfer, please make sure the payment has been done at least 5 working days as it needs some time to clear on our end so we can avoid any misunderstandings

Police Control - Turkish Occupied Area:

• Yes, it is possible to pass on the Turkish occupied area
• Insurances we offer do NOT cover and is NOT valid in Turkish occupied area
• In case of Break down, accidents and emergencies we will not be able to assist you
• You will need to purchase a separated insurance at the police control to be able to cross
• You will be responsible for any damages and for returning the car on south part of the island
• Double check what insurance they offer as most times are 3rd party, choose one that fits your needs

Booking & Changes:

• You can make any changes on your rental agreement such us and not limited to:
  • Cancel before pickup with full refund or voucher
  • Downgrade or upgrade depending on availability (extra charges may apply)
  • Change pick up and/or return location (extra charges may apply)
  • Extend or reduce rental (extra charges may apply)
  • Add or remove extra driver (extra charges may apply)
  • Add or remove extra Insurance (extra charges may apply)
  • Add or remove extra equipment (extra charges may apply)
  • Change pick up or return location (extra charges may apply)

After Rental - Excess & Deposit:

• In case if you lose an item do not hesitate to contact us, we will be glad to assist
• Once the car rental agreement is over we will release the excess Usually it takes up to 7 working days to receive the amount back and that's depending entirely on your payment provider (Bank) (In case of accidents or damages if the amount is taken from the excess amount, then it could take up to 30 days depending entirely on your payment provider
• If your excess/ deposit is paid in cash then as soon as your rental ends this will be given to you immediately

Break down & Accidents:

• In case of emergencies, accidents or breakdowns we have a dedicated 24/7 department that will be there to assist you as first priority. Call us on + 357 99 175 175
• Call us immediately and we will assist

Insurance:

• Reservation price includes CDW (full insurance with excess amount) which is also the deposit and the amount depends on the car group.This needs to be paid separately
• We offer SCDW which reduces the excess amount by 60%, the price is again based on length of rental and car group. This needs to be paid separately
• If you already paid the excess/ deposit and the SCDW is added then we can provide a full refund of the previous excess/ deposit amount and charge you the new amount or we can hold the full excess/ deposit amount you have already paid but you will be responsible only for the 40% in case of any damages.
• We offer another insurance, Tyres and Windshield (T&W) which the price is based on length and car group but covers only the Tyers and/or Windshield damages but will not reduce the excess/ deposit
• You can add SCDW or T&W before or while your reservation is ongoing but cannot be removed
• If your reservation is ongoing and you request for an insurance to be added, we will need to set an appointment to fully inspect the vehicle before any extra insurance can be added

Fees, Excess & Fines

• Excess/Deposit is the amount you are liable for in case of damages. The amount of excess depends entirely on the group car you chose
• Upon returning the car, if the tank is not full this will be charged separately
• If you get fine for any reason during your rental you are responsible to pay this before you leave the island and is not cover by any of our insurance

Pick up & Return:

• You can pick up and return at both Larnaca and Paphos airports 24/7
• You can pick up or return a car also in Nicosia at a specific location from 9:00 until 17:00
• You can pick up or return a car at our office which is located in the heart of Larnaca. This can be done only while the office is open and operating from 9:00 until 21:30 except Sundays which is operating from 9:00 until 17:00
• You can pick up and or return a car in Limassol from 9:00 until 17:00
• You can pick up and return a car in Agia Napa/ Protaras from 9:00 until 17:00
• We will try our best to meet your needs if you want a different pick up or return locations and or time (extra charges may apply and this will be subject to the company's discretion and staff availability)
• Representative of the company will wait for you at the arrival hall of the airport
• After agreeing and confirm to pick up and or return the vehicle in one of the above locations, if you change your mind extra charges may apply.

Speed limits:

• Highway limit is 100 Kmh
• Town roads the limits are 30, 50 or 65 Kmh depending on the signs
• Have in mind that in main roads and traffic lights there are speed limit cameras working 24/7

Smoking:

• We prohibit all types of smoking in our cars, including vaping.
• In keeping with this policy, if a car comes back to us smelling of any type of smoke, including e-cigarette vapors, we will assess a cleaning fee

Pets:

• Pets are allowed to ride in the vehicles with no additional fees
• The pet should be kept in a carrier or crate at all times
• Renters are responsible for any damage caused by the pet, and to avoid cleaning charges, vehicles should be returned clean and free of pet hair
• We do not provide any cages, carriers or crates for pets

TAX - Invoice:

• TAX (VAT) is always included in the price of your rental so you don’t need to worry about it
• We provide invoice only to companies and we will need all the relevant information to be able to provide one

Terms and Conditions:

• Visit our T&C page if you have any questions for the rental agreement and charges
• By proceeding with a rental agreement with our company (Cosmos Car Rental) you have read, understood and accepted our T&C

GDPR & Personal Information:

• For any questions and queries on how we hold, use and store your personal information please visit our Privacy Policy page

Car Documents:

• Car documents will be provided if needed upon request

Contact us:

• Via E-mail on: [email protected]
• Call us on: (+357) 99 175 175 or (+357) 24 81 82 92
• Text us on: Whatsapp or Viber on (+357) 99 175 175

Visit us in our office

• Cosmos Car Rental - 29 Evanthias Pieridou street 6022, Larnaca, Cyprus

Office Operating Hours:

• Our office is operating Monday to Saturday from 9:00 until 21:30 and Sundays from 09:00 until 17:00